If the customer misses the 7-day refund window, the customer has the opportunity to transfer their deposit (total of half) to a future XPT Experience occurring within 1 year, but will be assessed a $750 transfer fee. The customer is only eligible to transfer deposit to another Experience one (1) time. In all circumstances, transfer of deposit to another offered XPT Experience must be requested a minimum of 30 days before the Experience start date. No refunds or transfer can be accommodated if there are 30 days or less to the start of Experience.
Please reach out to support@xptlife.com with any other questions.