Participants who make a deposit (total or half) are eligible for a full refund within 7 days of initial payment, if the Experience start date is 30 days or beyond. A refund will not be issued after 7 days of the marked payment date if there are 29 days or less until the start of the Experience start date.
Full Payment is due 30 days prior to the Experience.
If the customer misses the 7-day refund window, the customer has the opportunity to transfer their deposit (total of half) to a future XPT Experience occurring within 1 year, but will be assessed a $750 transfer fee. The customer is only eligible to transfer deposit to a future Experience date one (1) time. In all circumstances, transfer of deposit to another offered XPT Experience must be requested a minimum of 30 days before the Experience start date.
No refunds or transfer can be accommodated if there are 30 days or less to the start of Experience.